Legal

L7mp Technologies Terms and Conditions

1. Introduction

Welcome to L7mp Technologies Ltd. (“Company,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our software products and services. By using our software, you agree to be bound by these Terms.

This Privacy Policy applies to all users of our software, including but not limited to free-tier, membership-tier, and enterprise-tier customers, as well as visitors to our website.

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or our business operations. Any significant changes will be communicated through our website or other appropriate channels. We encourage you to review this document periodically.

If you have any questions about this Privacy Policy or how we handle your data, please contact us at info@l7mp.io.

2. Definitions

  • Software: The software applications provided by L7mp Technologies Ltd.
  • User: Any individual or legal entity using our software.
  • License: The right granted to users to use the software under specific conditions.
  • Services: Any additional services related to the software, including updates and support.
  • Website: The website operated by L7mp Technologies Ltd., located at https://l7mp.io, including all its subdomains.

3. Software Overview

L7mp Technologies Ltd. ("L7mp," "we," "our," or "us") provides software solutions that enable the cloud-native development and operation of web-based real-time communication systems. Our offerings include a media gateway designed for the Kubernetes container orchestration platform, along with supporting components such as controllers, authentication services, and integrations with other open-source technologies. This list is not exhaustive and may evolve in the future.

Our solutions are designed to ensure that real-time media traffic in Kubernetes-based cloud environments is handled as efficiently as traditional HTTP traffic. A key step in achieving this is enabling media servers to operate behind a load balancer, reducing their exposure to external cyber attacks. This approach enhances both the security and flexibility of real-time communication services. Please note that the load balancer itself is not part of our software.

Our solutions are not limited to Kubernetes environments, though its benefits are most pronounced in such deployments. Our primary objective in development is to ensure that our solutions integrate seamlessly into the Kubernetes ecosystem. As a result, dependencies on the platform may naturally arise, and users are advised to review these dependencies before utilizing our software. It is the user’s responsibility to familiarize themselves with these prerequisites. While our documentation provides initial guidance, users must ensure they meet all necessary requirements for successful deployment and operation, please visit: https://docs.l7mp.io.

Our software is provided "as is" and "as available", without any express or implied warranties. We do not guarantee that the software will be error-free, uninterrupted, or meet all user expectations. To the maximum extent permitted by law, we disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Users acknowledge that software may contain bugs, errors, or security vulnerabilities, and we are not responsible for any direct or indirect damages arising from its use.

The software we provide is available in three distinct tiers, each offering varying levels of access, features, and support.

3.1 Free Tier

The Free Tier provides users with access to the source code of our WebRTC media gateway, along with example configurations, available on GitHub (https://github.com/l7mp).

Users of the Free Tier acknowledge and agree to the following conditions:

  • Deployment and configuration of the software are self-managed, relying on the provided documentation. We do not take responsibility if a user is unable to successfully deploy or operate the software.
  • No official support is provided for users of the Free Tier. However, we may voluntarily engage with the community on forums advertised on our website or in Section 11 (e.g., Discord) to offer guidance. This assistance is not guaranteed, and users cannot expect, demand, or hold us accountable for any responses, solutions, or outcomes, as this activity is purely voluntary and does not constitute a service.
  • The Free Tier is licensed under the MIT License, and any aspects not explicitly covered in this Terms & Conditions document shall be governed by the terms of that license.
  • We reserve the right to modify, discontinue, or restrict access to the Free Tier at our sole discretion, after prior notice.

3.2 Membership Tier

The Membership Tier is a paid subscription that offers additional features and services beyond the Free Tier, including but not limited to configurable usage limits to manage resource allocations, support for multiple operational modes and adaptable deployment options for varied use-cases. The exact feature set may change over time, and users are encouraged to review the latest details on our website.

Users of the Membership Tier acknowledge and agree to the following conditions:

  • We conduct testing of the features included in the membership tier within our own Kubernetes cluster and usually in a single major cloud provider. As a result, users may encounter issues specific to certain cloud providers.
  • In the event of such issues, users may submit a bug report via email or chat. Details of these communication channels are available in Section 11.
  • We respond to bug reports and inquiries submitted by our membership tier clients as soon as possible, but no later than 30 business days.
  • We provide assistance to clients in using the software as made available by us. However, the user acknowledges that custom requirements and future developments related to the software are not included in the membership tier, and L7mp cannot be held liable for their implementation.

3.3 Enterprise Tier

We recommend the Enterprise subscription tier for those seeking the most advanced and efficient solutions in a cloud environment. Enterprise-level customers are entitled to additional features and services beyond those included in the Membership subscription. The specific details of these offerings, including Service Level Agreements (SLAs), are subject to individual agreements.

4. License and Usage Rights

Grant of License

Upon purchase or subscription, we grant the user a non-exclusive, non-transferable, revocable license to use the software according to the terms outlined in this Agreement. The license is granted solely for the user’s personal or business use and is limited to the number of users or devices specified in the purchase agreement or subscription plan.

License Restrictions

The user agrees to refrain from engaging in the following activities:

  • Transfer of License: The user may not transfer, sell, rent, lease, sublicense, or distribute the software license to any third party without explicit written consent from us.
  • Reverse Engineering: The user may not reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code or underlying structure of the software, except to the extent permitted by applicable law.
  • Modification and Copying: The user may not modify, adapt, or create derivative works based on the software. The user is also prohibited from making unauthorized copies of the software or any part of it.
  • Unlawful Use: The user agrees not to use the software for any illegal or unlawful purpose or in any manner inconsistent with applicable laws and regulations.

Ownership

All rights, title, and interest in and to the software, including but not limited to all intellectual property rights, remain solely with us or our licensors. This Agreement does not grant the user any ownership rights in the software, only a license to use it under the conditions outlined herein.

Termination of License

We reserve the right to suspend or terminate the user’s license if they violate any of the terms or conditions of this Agreement. Upon termination, the user must immediately cease using the software and destroy all copies of it in their possession.

Software Updates and Maintenance

The license may include access to software updates, bug fixes, or new features, at our discretion. These updates may be subject to additional terms and conditions, and the user must accept them to continue using the software.

5. Payment and Subscriptions

Pricing

The prices for our products and services are listed on our website and may change from time to time. We reserve the right to modify the pricing of our products, services, or subscriptions at any time, with or without notice. Any changes to the pricing will take effect at the start of the next billing cycle or subscription period automatically.

In the event of an obvious software error resulting in incorrect pricing on our website, we reserve the right to refuse any transactions at such prices. A price is considered incorrect if it significantly deviates from the product’s regular market price, in which case no contract shall be formed. This does not apply to promotional discounts or campaigns.

Current Pricing: The current and applicable pricing for our products and services can always be found on our website.

Subscription and Automatic Renewal

  • Subscription Term: Our subscriptions are offered on a monthly or annual basis, as specified at the time of purchase.
  • Automatic Renewal: By subscribing to our services, you agree that your subscription will automatically renew at the end of each billing cycle unless you cancel it before the renewal date. The renewal will occur at the same rate, unless otherwise stated due to changes in pricing, as mentioned in Section 1.
  • Cancellation: You may cancel your subscription at any time before the renewal date through your account settings or by contacting customer support. Cancellation will stop the automatic renewal for the next billing cycle but will not result in a refund for the current subscription period.

Payment Methods

Payments for subscriptions must be made through accepted payment methods on our website or via our third-party payment processor. You are responsible for maintaining accurate and up-to-date payment information.

Non-Refundable Payments

Payments made for subscriptions are non-refundable, and no refunds will be issued for partial usage or cancellations within a billing cycle, unless otherwise required by law or specified in a separate agreement.

6. User Responsibilities

Compliance with Laws

Users agree to use the software in full compliance with all applicable local, national, and international laws and regulations. The software must not be used for any illegal, fraudulent, harmful, or unauthorized purpose, including but not limited to:

  • Engaging in fraudulent activities or misrepresenting identity.
  • Violating data protection, intellectual property, or privacy laws.
  • Using the software to distribute malware, unauthorized advertisements, or harmful content.

User Account Security

Users are responsible for maintaining the confidentiality of their account credentials (such as usernames, passwords, license and API keys) and for any activities performed under their account.

If unauthorized access or security breaches occur, users must notify us immediately.

We are not responsible for any loss or damage resulting from a failure to secure account credentials.

7. Complaint Handling

Users may submit complaints regarding the Software via email. To ensure proper processing, the email subject line must begin with "Complaint". If this requirement is not met, we are not obligated to treat the submission as a formal complaint.

Complaints and support requests are handled separately. The Company will respond to complaints within 30 business days. Support inquiries are processed under a different framework, which may have different response times.

8. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our software.

Cloud Services and Third-Party Dependencies

Our software operates within public and private cloud environments, which are provided and maintained by third-party cloud service providers. We do not control, guarantee, or take responsibility for the quality, availability, performance, or reliability of these third-party services.

  • Outages and Performance Issues

    We are not liable for any disruptions, outages, delays, or other performance issues caused by the cloud services or infrastructure on which our software operates. This includes but is not limited to network failures, hardware malfunctions, service interruptions, or other issues affecting the cloud provider.

  • Data Security and Breaches

    We do not assume responsibility for any data breaches, unauthorized access, or data loss that may occur due to issues in the underlying cloud environment. While we implement security measures for our software, the security of the cloud infrastructure and any data stored within it is the responsibility of the third-party cloud provider.

  • No Financial Responsibility for Cloud Failures

    We disclaim any liability for any financial loss, loss of business, or other damages resulting from the use or failure of the cloud infrastructure, including but not limited to downtime, service interruptions, or performance issues caused by the cloud service provider.

  • Indemnification

    The user agrees to indemnify and hold harmless our company, its affiliates, and its employees from any claims, losses, damages, or expenses arising out of or related to the use of the cloud infrastructure or any failure or breach related to such services.

9. Governing Law and Dispute Resolution

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Hungary, without regard to its conflict of law principles. Any disputes arising from or related to these Terms shall be exclusively submitted to the competent courts of Hungary.

Dispute Resolution

Before initiating legal action, the parties agree to attempt to resolve disputes through good-faith negotiations. If a resolution cannot be reached, the matter will be handled in accordance with the jurisdiction specified above.

10. Changes to Terms and Conditions

We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. If we make significant changes, we will notify users via email or by posting a notice on our website. We encourage users to review the Terms periodically to stay informed. By continuing to use our services after updates take effect, you agree to the revised Terms.

11. Contact Information

For any questions regarding these Terms, please contact us at info@l7mp.io.

Our Discord channel is available at https://discord.com/invite/DyPgEsbwzc.