Legal

L7mp Technologies Privacy Policy

1. Introduction

Welcome to L7mp Technologies Ltd (hereinafter L7mp). Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our software and related services. By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein. If you do not agree with any part of this policy, please refrain from using our software.

This Privacy Policy applies to all users of our software, including but not limited to free-tier, membership-tier, and enterprise-tier customers, as well as visitors to our website.

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or our business operations. Any significant changes will be communicated through our website or other appropriate channels. We encourage you to review this document periodically.

If you have any questions about this Privacy Policy or how we handle your data, please contact us at info@l7mp.io.

2. Data Controller

Name L7mp Technologies Ltd.
Address 1112, Budapest, Bakfű street 4., Hungary
Web l7mp.io
Email info@l7mp.io

3. Data Processors

Name Stripe Inc..
Address Stripe Payments Europe, Limited (SPEL),
1 Grand Canal Street Lower Grand Canal Dock, Dublin, D02 H210, Ireland
Web stripe.com
Contact https://support.stripe.com

4. Registration and Customer Identification

To access the services provided by L7mp, users are required to register through our customer relationship platform. We utilize a third-party service, Stripe (https://stripe.com), for registration and customer validation. This process is completed either upon the first successful payment or through manual account creation by our team.

Once registration is complete, users can manage their account details, personal information, and subscription status directly through Stripe’s Customer Portal.

4.1. Registration

Personal data name, data of birth, email address, phone number
Purpose registration in L7mp’s Stripe account
Legal basis conclusion of the contract for using the services of L7mp ((Article 6 (1) (b) of the General Data Protection Regulation, hereinafter: GDPR)
Duration fulfillment of the obligation to erase (cessation of the purpose of processing or the exercise of the right to erasure), or as long as the subscription relationship exists
Recipients operations and development
Data subject rights access, rectification, erasure (right to be forgotten), restriction of processing

4.2. Customer Identification

Your identification is essential for protecting your personal data and the details of the services you have purchased from L7mp. To achieve this, L7mp utilizes a specific combination of information to verify your identity.

Personal data name, data of birth, email address, phone number
Purpose customer identification
Legal basis our legitimate interest concerning fraud prevention (Article 6 (1) (f) of the GDPR)
Duration fulfillment of the obligation to erase (cessation of the purpose of processing or the exercise of the right to erasure), or as long as the subscription relationship exists
Recipients operations and development, communication service providers
Data subject rights access, rectification, erasure (right to be forgotten), restriction of processing

5. Data Processing Concerning Support

When providing support services, we may collect certain data necessary to diagnose and resolve customer issues efficiently. This may include, but is not limited to, user IDs, system logs, IP addresses, and relevant authentication credentials. The information collected is used solely for troubleshooting purposes and is handled in accordance with our Privacy Policy and applicable data protection regulations. We retain the collected data for as long as it is necessary to resolve the issue or until the user exercises their right to erasure, whichever occurs first.

Personal data information about the complainant, information about the matter on which the complaint is based
Purpose customer support
Legal basis our legitimate interest in the proper handling of complaints (Article 6(1)(f) GDPR)
Duration fulfillment of the obligation to erase (cessation of the purpose of processing or the exercise of the right to erasure), or as long as the subscription relationship exists
Recipients operations and development, cloud provider
Data subject rights access, rectification, erasure (right to be forgotten), restriction of processing

6. Data Processing Concerning Payments

To access our services, users are required to make a payment. For this purpose, we collect and process certain information necessary to facilitate transactions, including billing details, payment method information, and transaction identifiers. Payment processing is handled by a third-party provider, and we do not store sensitive payment credentials.

You can fulfill this obligation using the payment methods provided by the Stripe financial infrastructure or via direct bank transfer (in case of enterprise tier agreements).

Personal data

Stripe hosted payment
transaction ID, data required for the accounting of the subscription tier (amount, date of payment), transaction status (pending/completed)

Bank transfer
bank account no., owner, transferred amount, transfer notice
Purpose payment
Legal basis performance of the subscription contract
Duration 10 years according to Section 169 (2) of the Hungarian Act C of 2000 on Accounting, hereinafter: Accounting Act) and an additional 2 years in accordance with the control periods of the Hungarian Tax Authority.
Recipients Operations and development, payment service providers, financial and related service providers, cloud provider
Data subject rights access, rectification, erasure (right to be forgotten), restriction of processing

7. Customer Satisfaction Survey

It is important for us that customers give us their views on the services we or our partners provide. If you agree, we will contact you by email or telephone and give you the opportunity to express your views on a particular service. We will process your personal data as described below:

Personal data name, data of birth, email address, phone number
Purpose asking for customers’ views on services
Legal basis consent (Articles 6 (1) (a) of the GDPR)
Duration fulfillment of the obligation to erase (cessation of the purpose of processing, withdrawal of consent or the exercise of the right to erasure), no longer than 3 years after suggestion
Recipients operations and development
Data subject rights access, rectification, erasure (right to be forgotten), restriction of processing

8. Data Subject Rights

In respect of the above-mentioned data processings, you may exercise your rights provided by the GDPR anytime – orally, in written or electronic form – via the contact details of L7mp Technologies (postal address: 1112, Budapest, Bakfű street 4., Hungary, email: info@l7mp.io) Exercise of certain rights may only be possible if personal data are processed on specific legal bases. You may find further information on the applicable rights regarding each processing purpose in the previous charts.

You may request at any time the confirmation whether L7mp processes your personal data. In this case, you may also receive information about this data processing and request a copy of your data. We will provide the copy of your personal data in a structured, commonly used, machine-readable format (PDF/XML), or in hard-copy, printed version thereof.

You may request at any time the rectification of the inaccurate and the completion of the incomplete personal data relating to you. If the information necessary to correct or complete the inaccurate data is not available to us, we may request the submission of such additional information and the verification of its accuracy. Until the data cannot be rectified or completed in the absence of additional information, we restrict the processing of personal data concerned, we temporarily suspend the processing of such data, with the exception of storage.

You may request at any time the erasure of your personal data processed by L7mp, if any of the following conditions apply:

  • we no longer need such data;
  • you have concerns about the lawfulness of processing of your personal data.

If the obligation to erase the personal data processed occurs, L7mp will terminate the processing and anonymize the data. Personal data may not be erased if the processing is necessary for one of the following purposes:

  • exercising the right of freedom of expression and information;
  • compliance with a legal obligation;
  • archiving purposes in the public interest, scientific or historical research purposes or
  • statistical purposes; establishment, exercise, or defence of legal claims.

You may object to the processing of your personal data if such processing is based on legitimate interests. If your objection is not opposed by compelling reasons which necessitates the continuation of processing (this is the case if our interests, rights and freedoms prevail, or the processing serves to establish, exercise or defend legal claims), L7mp will terminate the data processing. If you object to data processing for marketing purposes, L7mp will terminate data processing upon receipt of the request.

9. Legal Remedy

You have the right to lodge a complaint with the Hungarian DPA regarding the processing of your personal data by L7mp.

Name Nemzeti Adatvédelmi és Információszabadság Hatóság
Registered Office H-1055 Budapest, Falk Miksa utca 9-11.
Address H-1363 Budapest, Pf.: 9.
Email ugyfelszolgalat@naih.hu
Telephone +36 (30) 683-5969, +36 (30) 549-6838, +36 (1) 391 1400
Online https://www.naih.hu/online-ugyinditas

10. Data Transfer to Third Countries

Personal data may be transferred by Microsoft Ireland Ltd., the provider of the Office 365 system, as data processor, to the United States or any other country where Microsoft Corporation, its subsidiaries or other data processors operate. Transfers are made by Microsoft Ireland Ltd. in accordance with Chapter V of the GDPR. Microsoft Corporation is listed under the EU-U.S. Data Privacy Framework, which ensures an adequate level of protection for personal data under the European Commission’s adequacy decision of 10 July 2023.

During payment, depending on the location of the customer personal data is collected by Stripe, Inc., the US parent company operating under US law, or Stripe Payments Europe, Limited (“SPEL”), an Irish company operating under Irish law, that is the data controller responsible for Personal Data collected and processed in relation to Stripe Services. For further details please review Stripe’s Privacy policy at (https://stripe.com/en-hu/privacy)